BOOK NOW

Cancellation & Refund Policy

At Sampige Resort, we truly understand that travel plans may sometimes need adjustment. Our cancellation policy is designed to provide guests with flexibility while ensuring smooth reservation management for all.

1. Free Cancellation Window

  • Guests can cancel their booking up to 5 days before the check-in date and receive a full 100% refund of the total booking amount.
  • We believe in transparency and fairness — no hidden deductions or service charges apply during this period.
  • All eligible refunds are processed to the original mode of payment within 5–7 business days, depending on your bank or payment provider.

2. Non-Refundable Period

  • Cancellations made within 5 days of the check-in date will be non-refundable, as rooms are held and prepared exclusively for your arrival.
  • This includes late cancellations, last-minute changes, or failure to check in on the scheduled date (no-shows).
  • No refund or credit will be applicable in such cases.

3. Booking Modifications

  • We are happy to assist you with any changes to travel dates, room type, or guest details, provided the request is made before the free-cancellation period ends and subject to room availability.
  • Modifications requested within 5 days of check-in will be treated as cancellations and will follow the non-refundable policy.

4. Third-Party Bookings

  • If your reservation was made through an external travel platform such as MakeMyTrip, Goibibo, or Booking.com, please follow the cancellation process on that platform.
  • Sampige Resort will strictly adhere to the cancellation and refund conditions shown at the time of your booking on that site.

5. Force Majeure & Exceptional Circumstances

  • In cases of unforeseen events like natural calamities, government travel restrictions, or medical emergencies, the resort management may, at its discretion, offer a rescheduling option, credit voucher, or a partial refund.
  • Such cases are handled individually to ensure fairness and guest satisfaction.

6. Refund Timeline

  • Refunds are typically processed within 5–7 business days after a valid cancellation request. The exact time may vary depending on your payment gateway, bank processing time, or third-party platform policies.

7. Contact Us

For any questions regarding cancellations, refunds, or booking changes, our team is always ready to help.
📞  +91 72045 42424
📧  connect@sampigeresort.com
We aim to respond to all queries within 24 hours.